Refund & Exchange Policy

Thanks for shopping at cstoreclothin.in
If you are not  satisfied with the purchase, we are here to assist

 

Return & Exchange Policy

1. Exchange Policy

• Exchanges are allowed once per order item.
• Exchange is only applicable in case of size issues.
• Items purchased using store credit are only eligible for size exchange.

2. Return Policy

• Returns are accepted only in the form of store credit.
• Store credit is valid for 3 months from the date of issue.
• Store credit cannot be converted into cash/refund.
• No discounts or offers can be applied when redeeming store credit.
• Shipping charges from the original order are non-refundable.

3. Cancellation Policy

• Cancellations after are non-refundable.

4. Request Timeline

• Customers must inform within 24 hours of receiving the order for any return or exchange request.
• The parcel must be self-shipped within 3 days of delivery.

5. Process (Important)

• All return/exchange requests must be made only via WhatsApp support.
• Customers must share:
  
• Clear product images
• Tag images
• (All before packing the item)
  

6. Shipping Guidelines

• We do not provide reverse pickup.
• Customers are required to self-ship the parcel after confirmation from WhatsApp support.
• Ensure the product is unused, unwashed, and in original condition with tags intact.

7. Store Credit Terms

• Store credit orders:
  
• Are not eligible for product exchange (only size exchange allowed)
• Cannot be used with discounts/offers
• Cannot be combined with another store credit for exchange
• Do not include previous shipping charges
  

Special Clauses

• Damaged / Wrong Product
  In case you receive a damaged or incorrect product, we will cover the exchange shipping cost but only with a unboxing video 
• Unboxing Video Requirement
  An unboxing video is mandatory to claim any damaged, defective, or incorrect item.
• Hygiene Policy
  Certain items such as bodysuits, innerwear, and white outfits may not be eligible for return/exchange due to hygiene reasons.

Important Notes

• Requests not meeting the above conditions may not be accepted.
• The brand reserves the right to approve or reject return/exchange requests after quality check.

 

• CUSTOMER SUPPORT TIMINGS ; ON WEEKDAYS 11AM TO 6PM 

                                                         ; SUNDAYS and government leaves are not working days for us 

   

  Our contact information is posted below: 
  [CSTORECLOTHIN] 
  
  customer support number  ;  8851474894